* All returns must be in the same condition as when received.
* A copy of the original invoice must accompany returns to receive a full refund.
* Returns will not be accepted after 60 days after the date of the invoice.
* There is no restocking fee on returns.
* There are no refunds for digital products once they have been downloaded.
How do I change or cancel an order I placed on stmarkspress.net?
If you decide to change or cancel your St. Mark’s Press order after you’ve submitted it, please call our customer service department at 1-800-365-0439 or e-mail at email@example.com for assistance.
How do I contact Customer Service?
By Phone: 1-800-365-0439Hours: 10:00 AM-1:00 PM Monday-Friday Central Time Zone
By Email: firstname.lastname@example.org
By Mail: St. Mark’s Press
8021 W. 21st St. North
Wichita, KS 67205
Please note: Email questions are typically answered within 48-72 hours. If you would prefer a faster response, please call 800-365-0439 during business hours. St. Mark’s Press offices are closed on holidays.
I am ordering for a Church or a book store and would like to set up a bill-to credit account on your web site. How do I do this?
Please contact us by phone at 1-800-365-0439 and our customer service reps will be happy to help you.
Do we offer discounts to Bookstores or for large quantity orders?
Yes, please contact us at 1-800-365-0439 or email us at email@example.com for details.
Are any of your books available in electronic format?
At present, we do not offer any of our publications in electronic format, but if you would be interested, please email us at firstname.lastname@example.org with an inquiry and we will notify you when we have them available.
Can you help me locate an out of print book?
Sorry. “Out of print” means we don’t sell the book anymore (though it may still be available in used or new bookstores).
We only ship within the United States and Shipping Charges are based on the Shipping Class of the products ordered using the chart below.
|Shipping Class||Cost||Handling Fee|
Shipping is usually done via USPS Media Mail. If you desire expedited shipping, call 1-800-365-0439 for the shipping rate you will be charged.